Unicorn Bookshop (UBL) will meet our obligations under New Zealand Consumer Law.
UBL is not a second hand book exchange.
Our team goes to considerable effort to ensure that all book sales descriptions (especially second hand and old books) are factual, accurate and correct. In the unlikely event that our sales representation is proven to be clearly inaccurate, UBL will accept the book for return and provide a full refund including paying the return freight.
Any requests for return must be made immediately in writing (email), within 24 hours of the item being confirmed as delivered, including despatching the book back to UBL.
We will provide a refund where a customer has changed their mind after a purchase.
1. A full refund will be provided via PayPal where the refund request is made immediately after the purchase is made.
2. A refund charge of 20% will apply (of the total sale price including shipping), where the refund request is made after we have already prepared the book for despatch and been sent the funds from PayPal. This covers our administrative and logistics costs already incurred.
All refunds on returned product shipped to customers in New Zealand must be processed and paid direct into a New Zealand bank account.
Only international refunds will be processed back through PayPal to your credit card.